Frequently Asked Questions
Everything you need to know about your MZ Wallace purchase.
What materials are MZ Wallace bags made of?
Our bags are primarily crafted from our signature lightweight and durable Oxford nylon, as well as premium Italian leather and sustainable REC nylon made from recycled plastic bottles.
How do I clean and care for my bag?
For Oxford nylon styles, we recommend spot cleaning with a soft, damp cloth and mild detergent. Avoid machine washing or dry cleaning to preserve the integrity of the hardware and fabric coating.
What is your return policy?
We accept returns of unused, unworn merchandise with all original tags attached within 21 days of the shipping date. Please note that items marked as Final Sale are not eligible for return.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
Is there a warranty on MZ Wallace products?
We stand by the quality of our craftsmanship. MZ Wallace offers a one-year warranty against manufacturing defects on all bags purchased directly from our website or retail boutiques.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also track your status by logging into your account on our website.